Yota does not catch 3g. What to do if Internet access does not work on iota. Poor quality network equipment
Articles and Lifehacks
As soon as the user acquires a SIM card from a new operator, it is quite natural that he immediately installs it in a slot specially designated for this mobile phone.
However, sometimes this is accompanied by certain difficulties - for example, sometimes Yota does not see the SIM card, while an inexperienced user does not know what to do.
Our article will tell you about some features of activating a SIM card in the operator's network.
First steps to solve the problem
- Immediately after we have purchased a SIM card, it should be installed.
- Note that its activation is always carried out automatically.
- After the owner places it in a special slot of the mobile device, he should launch the operator's proprietary application.
It is this program that should automatically start the activation process. No further action is required at this stage.
- After the SIM card is recognized and activated, you can proceed to choosing the best suitable tariff.
- We select the connection conditions in the appropriate window, after which we proceed to MMS setting and the Internet.
The specific sequence of actions will depend on which operating system we are using.
If nothing helped
Iota Internet is not working - such messages and complaints have not yet disappeared, despite the fact that it is already 2020, and many operators are actively thinking about the gradual introduction of the 5G network. But faced with the problems mentioned, users should not immediately blame the provider for poor-quality services. Sometimes troubles occur for reasons beyond the control of the company, and in some cases, the quality of the connection is also affected by rash user actions. It is better to take a closer look at what happened and try to understand why the connection was lost.
Why Internet Yota does not work
Among the most common reasons why the Iota Internet does not work well today are:
- high load on the network, which does not allow the operator to provide traffic to all subscribers;
- remoteness of radio towers and stations that provide customers with communications;
- operator failure;
- incorrectly set settings on the smartphone;
- viruses and malware that got on the PC;
- operation of background programs and applications;
- lack of money in the account and the exhausted limit of gigabytes;
- bad weather conditions.
There are other reasons that can cause difficulties, but the ones listed above are the most common.
Iota Internet does not work on the phone
When faced with difficulties for the first time, it is worth considering when they began and paying attention to the time. If the speed has fallen recently, and now it is evening, it is likely that the high load on the network affects the quality of communication. A large number of Yota customers decided to use the Internet at the same time, which led to a decrease in speed. Similar problems arise during the holidays. At the same time, such difficulties are typical for all operators, but it’s still worth checking the Yota Internet speed.
Additionally, you need to look at your own location. Perhaps the person simply left the coverage area, so the signal from the station became unavailable.
No funds on balance
The next nuance that you need to understand is related to the tariff plan.
Subscribers need to make sure that:
- there is enough money on the account to maintain communication and connect to the network;
- the existing traffic package has not been exhausted and is available for use;
- the number is not blocked;
- the terms of the tariff plan support data transfer at a higher speed.
To restore the modem or increase the speed mobile internet, it is worth replenishing the account and, if necessary, connecting an additional option or a new tariff.
Problems on the provider's side
Sometimes Eta Internet does not work for users due to failures in the provider. In such a situation, subscribers can only wait until the telephone company copes with the problems and restores the network.
You can find out about the failures that occur:
- on the provider's website;
- on news portals (especially in case of major failures);
- on specialized forums;
- in the official communities of the company in social networks;
- or just call support.
It is worth adding that it will not be easy to get through to the contact center, since there will be a huge number of people who want to complain about the lack of communication.
Phone problems
If everything is listed in in perfect order, can:
- restart the smartphone or modem (to eliminate possible software failures);
- check the correctness of the network settings (if possible, it is worth setting the use of only 4G);
- turn off third-party programs and applications that can use most of the traffic;
- prevent updates (including updating Windows on the computer).
Additionally, you can download and install special programs that allow you to speed up the Internet due to changes in the settings of your PC and phone.
Virus problems
Sometimes the reason that the Yota Internet does not work is viruses that have fallen on the smartphone. In such situations, there is:
- find and install an antivirus program;
- perform a full scan of the device for threats and malicious infected objects;
- cure or delete all detected files;
- make sure the problem is solved;
- if it is not possible to remove all viruses on your own, take the equipment to a service center.
There are no other easy solutions.
Bad weather
In some situations, bad weather also has a negative impact on communication. Downpours, heavy snowfalls and thunderstorms can significantly reduce the quality of the connection or even leave a person without a connection. The influence of weather conditions on modems is especially noticeable. In such cases, it is impossible to influence the current situation, users just have to wait until the bad weather recedes, and Internet access is restored automatically.
Very often on smartphones there are problems with settings and applications. Since now all programs work using the Internet, the first error should be looked for in it. Let's figure out why data transfer may not work.
A larger percentage of all phones run on the Android operating system. Let's see what problems arise on it.
Roaming
If you decide to travel outside your home region, then you should check the functions in the gadget that are responsible for prohibiting gprs in roaming. If everything is fine in the settings, then restart the device. Remove the SIM card, put it back. Turn on the receive mode only 2G, hold for a couple of minutes and return the old settings. The error occurs due to the fact that the smartphone itself disconnects from the desired APN. Register the correct access point for Yota.
Problems on the operator's side
If you are not using a modem, but mobile phone and there is no Internet, then check the availability of the network. It is possible that not only data transfer is not working, but the entire connection. In this case, please contact contact center 8-800-550-00-07 and specify about preventive or emergency works and terms of their elimination.
Terrain or weather
You can travel outside the network coverage, or is located in the border zone, where it catches several operators. Your phone will try to pick up whichever signal is stronger. It may not be Iota. Also, interference on the line, situations when the Internet does not load well or “flies out” can be related to the weather. Look out the window. If a tornado is approaching you, then this is not the time to suffer with Internet settings - save yourself. Normal gusty winds can break the cable or damage the antenna, rotate the tower one degree. This will also affect the quality of the connection. Similarly, if you are on a fast train, and the Internet freezes in places, then the signal is lost and interrupted. Just wait until you stop and download what you need.
Balance
The most elementary and popular reason for the absence of the Internet is a negative balance. As we know, with a zero balance, Iota does not turn off the Internet, but reduces limit up to 64 kbps. If you downloaded something, and at that moment the restriction turned on and the Internet disappeared, then the equipment may not respond and completely interrupt the connection. In this case, replenish the balance and restart the device. The time to restore service can take two hours.
Mechanical failure
An extreme reason for the lack of a signal or the fact that the Internet does not connect may be a malfunction of the mobile equipment. The damage may not be visible, but if you remember exactly that you dropped the phone in the toilet or threw it at a neighbor, then this is most likely the reason. Take the equipment for diagnostics or repair.
Software
Sometimes the search circle closes. You can look for the cause in viruses and spyware that blocked your access to your favorite resource, but, in fact, your antivirus blocked access. Check firewall settings, windows firewall. If this is a PC, then update the OS or part of the OS, or reinstall the drivers for the network card.
Antivirus
A point that would contradict the previous one. Perhaps you have viruses. Then install an antivirus program with a fresh database. Start monitoring and remove all malicious applications. Even if the reason is not in them, you will once again check your computer for “cleanliness”.
As you can see, six of the seven reasons do not depend on the settings of the Iota SIM card. There is another option when you incorrectly activated the kit with a new number. In this case, nothing will work for you at all, so you will quickly figure out the reason. If your gprs "fell off", do not panic. Analyze the situation objectively possible reasons and take them apart one by one. If nothing happens at all, then contact Yota technical support for help.
Many who have used or are using unlimited internet Yota, are facing the problem of a weak signal, which leads to slow download speeds. This is, of course, frustrating and frustrating. It even happens that it seemed to be normal before, but now the signal is bad. What to do if the Iota signal is weak, and how to strengthen it?
Consider the causes of the problem and how to solve it.
- The operator changed the direction of the radiation sectors. The case when you are in the Yota network coverage area (judging by the coverage map), probably even near the base station (BS), but the Yota signal is weak and unstable. Any cellular operator, including Yota, can periodically change the direction of the transmitting antennas (emitters). This is due to dynamic load distribution in different BS service areas. If yesterday your Yota modem worked perfectly, but today it is barely breathing, this is just such a case.
- There are new buildings or trees in the signal path. This is especially true in the private sector. Some of the neighbors built a house or planted a tall tree. They, most likely, were the last thing they thought about the fact that this could somehow interfere with the Yota signal and your peace of mind. Depending on the materials of the house, the signal can be absorbed or reflected (shielded), and high green spaces are a natural barrier to the propagation of the radio signal.
- The operator closed the BS service. This is rare, but it does happen. As part of the network reorganization, the operator may well remove the BS or move it. In this case, the signal may disappear altogether, or your modem will pick up the signal from another BS.
- A large number of subscribers on the BS. In this case, the operator, of course, should change the BS equipment to a more powerful one, but this does not always happen. In the case of a sharply increasing number of subscribers served by the base station, the signal for each of them deteriorates, becomes noisy, and the speed drops.
What to do if the Iota signal is weak?
- Try to move the modem closer to the window, preferably in the direction of the Yota base station. This may require a USB extension cable. It is not recommended to use USB extension cables longer than 5 meters, in addition, cheap USB cables may not work at all with the modem.
- Try to move the modem to another room, to another floor. Thick walls, especially brick and reinforced concrete, hinder signal propagation.
- Use a special outer 4G antenna. In this case, the panel antenna will help to catch and amplify the scattered signal, and the parabolic or directional antenna will help you tune in to the base station at a great distance. It is recommended to use antennas with MIMO technology, as this allows you to catch a signal simultaneously in the horizontal and vertical planes, which has a positive effect on the quality and stability of the signal, and hence the speed of the Internet.
Note that the antenna is a passive element, and there is no 4G LTE amplifier in it. Amplification of the Yota signal is achieved only by changing the antenna pattern and more accurate focusing of the signal. A quantitative measure of the effectiveness of the antenna is the gain (KU). The more KU the antenna has, the narrower its radiation pattern and the more difficult it will be to point such an antenna exactly at the base station. Moreover, it is necessary to tune the antenna in two planes: horizontally and vertically.
For accurate signal evaluation as well as selection necessary equipment to amplify the Yota signal, you should contact the specialists. We offer the service
