Yota does not receive 3g. What to do if Internet access does not work on Iota. Low quality network equipment

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As soon as a user purchases a SIM card from a new operator, it is quite natural that he immediately installs it in a specially designated slot on his mobile phone.

However, sometimes this is accompanied by certain difficulties - for example, sometimes Yota does not see the SIM card, and an inexperienced user does not know what to do.

Our article will tell you about some of the features of activating a SIM card in the operator’s network.

First steps to solve the problem

• Immediately after we purchase a SIM card, it should be installed.
• Note that its activation is always carried out automatically.
• After the owner places it in a special slot of the mobile device, he should launch the operator’s proprietary application.

  It is this program that should automatically start the activation process. No additional actions are required at this stage.

• After the SIM card is recognized and activated, you can proceed to choosing the optimal tariff.
• We select the connection conditions in the appropriate window, after which we proceed to setting up MMS and the Internet.

A few words about setting up mobile Internet. Its correct operation is only possible if the access point (internet.yota) is correctly specified in the cellular network settings.

The specific sequence of actions will depend on what operating system we are using.

If all else fails

Iota Internet does not work - such messages and complaints have not yet disappeared, despite the fact that it is already 2020, and many operators are actively thinking about the gradual introduction of the 5G network. But users who encounter the problems mentioned should not immediately blame the provider for poor quality services. Sometimes troubles occur for reasons beyond the company’s control, and in some cases, the quality of the connection is also affected by the user’s rash actions. It’s better to take a closer look at what happened and try to understand why the connection was lost.

Why Yota Internet does not work

Among the most common reasons explaining why the Iota Internet does not work well today are:

• high load on the network, which does not allow the operator to provide traffic to all subscribers;
• remoteness of radio towers and stations providing communications to customers;
• operator failure;
• incorrect settings on the smartphone;
• viruses and malware that have entered your PC;
• running background programs and applications;
• lack of money in the account and the gigabyte limit has been exhausted;
• bad weather conditions.

There are other reasons that can cause difficulties, but the ones listed above are the most common.

Internet Iota does not work on the phone

When you first encounter difficulties, you should think about when they started and pay attention to the time. If the speed has dropped recently, and it is now evening, there is a high probability that the quality of communication is affected by the high load on the network. A large number of Yota clients decided to use the Internet at the same time, which led to a decrease in speed. Similar problems arise during holidays. At the same time, such difficulties are typical for all operators, but it is still worth checking Yota Internet speed.

Additionally, you need to take a closer look at your own location. Perhaps the person simply left the coverage area, so the signal from the station became unavailable.

No funds on balance

The next nuance that you need to understand is related to the tariff plan.

Subscribers need to ensure that:

• there is enough money in the account to maintain communications and connect to the network;
• the existing traffic package is not exhausted and is available for use;
• the number is not blocked;
• The terms of the tariff plan support data transfer at higher speeds.

To restore modem operation or increase speed mobile internet, it’s worth topping up your account and, if necessary, connecting an additional option or a new tariff.

Problems on the provider side

Sometimes Eta Internet does not work for users due to failures in the work of the provider. In such a situation, subscribers can only wait until the telephone company deals with the problems and restores the network.

You can find out about any errors that occur:

• on the provider's website;
• on news portals (especially during major failures);
• on specialized forums;
• in the company’s official communities on social networks;
• or simply by calling support.

It is worth adding that getting through to the contact center will not be easy, since there will be a huge number of people who want to complain about the lack of communication.

Phone problems

If everything is listed in in perfect order, Can:

• reboot your smartphone or modem (to eliminate possible software failures);
• check that the network settings are correct (if possible, set to use only 4G);
• turn off third-party programs and applications that can use most of the traffic;
• prohibit updates (including Windows updates on your computer).

Additionally, you can download and install special programs that allow you to speed up the Internet thanks to changes in the settings of your PC and phone.

Problems with viruses

Sometimes the reason why the Yota Internet does not work is viruses that have gotten onto the smartphone. In such situations it remains:

1. find and install an antivirus program;
2. conduct a full scan of the device for threats and malicious infected objects;
3. disinfect or delete all detected files;
4. make sure the problem is resolved;
5. If you cannot remove all viruses yourself, take the equipment to a service center.

There are no other simple solutions.

Bad weather

In some situations, bad weather also has a negative impact on communications. Showers, heavy snowfalls and thunderstorms can significantly reduce the quality of the connection or leave a person without a connection altogether. The influence of weather conditions on modems is especially noticeable. It is impossible to influence the current situation in such cases; users can only wait until the bad weather recedes and Internet access is restored automatically.

Very often, problems with settings and applications occur on smartphones. Since now all programs work using the Internet, the first place to look for errors is there. Let's figure out why data transfer may not work.

A larger percentage of all phones run on the Android operating system. Let's see what problems arise on it.

Roaming

If you decide to travel outside your home region, then you should check the functions in the gadget that are responsible for prohibiting gprs in roaming. If everything is fine in the settings, then reboot the device. Remove the SIM card and install it back. Turn on 2G only reception mode, hold it for a couple of minutes and return to the old settings. The error occurs because the smartphone itself disconnects from the required APN. Register the correct access point for Iota.

Problems on the operator's side

If you are not using a modem, but mobile phone and there is no Internet, then check the availability of the network. Perhaps not only the data transmission is not working, but the entire connection is not working. In this case, please contact contact center 8-800-550-00-07 and clarify about preventive or emergency work and the timing of their elimination.

Terrain or weather

You can travel outside the network coverage, or you are in a border zone where several operators catch. Your phone will try to pick up whichever signal is stronger. It is possible that this will not be Iota. Also, interference on the line, situations when the Internet loads poorly or “crashes” can be related to the weather. Look out the window. If a tornado is approaching you, then this is not the time to struggle with your Internet settings - save yourself. A normal gusty wind can lead to a cable break or damage the antenna, rotating the tower by one degree. The quality of communication will also suffer as a result. Likewise, if you are rushing along on a fast train, and the Internet freezes in places, then the signal is lost and interrupted. Just wait until you stop and download what you need.

Balance

The most basic and popular reason for the lack of Internet is a negative balance. As we know, when the balance is zero, Yota does not turn off the Internet, but reduces limit to 64 kbit/s. If you were downloading something, and at that moment the restriction turned on and the Internet disappeared, then the equipment may not react and completely interrupt the connection. In this case, top up your balance and reboot the device. It may take two hours to restore service.

Mechanical failure

An extreme reason for the lack of a signal or the fact that the Internet does not connect can be a malfunction of mobile equipment. The damage may not be visible, but if you remember dropping your phone in the toilet or throwing it at a neighbor, then this is most likely the cause. Take the equipment for diagnostics or repair.

Software

Sometimes the search circle closes. You can look for the reason in viruses and spyware that have blocked your access to your favorite resource, but, in fact, it was your antivirus that blocked access. Check your firewall and Windows Firewall settings. If this is a PC, then update the OS or part of the OS, or reinstall the drivers for the network card.

Antivirus

A point that will contradict the previous one. You may have viruses. Then install an antivirus program with a fresh database. Start monitoring and remove all malicious applications. Even if they are not the reason, you will once again check your computer for “cleanliness”.

As you can see, six out of seven reasons do not depend on the settings of the Yota SIM card. There is another option when you incorrectly activated the kit with a new number. In this case, nothing will work for you at all, so you can quickly figure out the reason. If your gprs has failed, don’t panic. Analyze the situation, objectively assess possible reasons and sort them out sequentially. If nothing works out at all, then contact Yota technical support for help.

Many who have used or are using unlimited internet Yota are faced with the problem of a weak signal, which leads to low data download speeds. This is, of course, upsetting and frustrating. It even happens that it seemed to be normal before, but now the signal is bad. What to do if the Iota signal is weak, and how to strengthen it?

Let's look at the causes of the problem and ways to solve it.

1. ​The operator changed the directions of the radiation sectors. The case is when you are within the coverage area of ​​the Yota network (judging by the coverage map), probably even close to the base station (BS), but the Yota signal is weak and unstable. Any cellular operator, including Yota, can periodically change the directions of transmitting antennas (emitters). This is due to the dynamic load distribution in different BS service areas. If yesterday your Yota modem worked perfectly, but today it can barely breathe, this is just such a case.
2. New buildings or trees have appeared in the signal path. This is especially true in the private sector. One of the neighbors built a house or planted a tall tree. Most likely, the last thing they thought about was that this could somehow interfere with the Yota signal and your peace of mind. Depending on the materials of the house, the signal can be absorbed or reflected (screened), and tall green spaces are a natural barrier to the propagation of the radio signal.
3. The operator has closed the BS service. This rarely happens, however, it does happen. As part of the network reorganization, the operator may well remove the BS or move it. In this case, the signal may disappear altogether, or your modem will pick up the signal of another BS.
4. A large number of subscribers to the BS. In this case, the operator, of course, should change the BS equipment to a more powerful one, but this does not always happen. In the case of a sharp increase in the number of subscribers served by the base station, the signal for each of them deteriorates, becomes noisy, and the speed drops.

What to do if the Iota signal is weak?

1. Try to move the modem closer to the window, preferably in the direction of the Yota base station. This may require a USB extension cable. It is not recommended to use USB extension cables longer than 5 meters; in addition, cheap USB cables may not work with the modem at all.
2. Try moving the modem to another room, to another floor. Thick walls, especially brick and reinforced concrete, hinder signal propagation.
3. Use a special outdoor 4G antenna. In this case, a panel antenna will help to catch and amplify a scattered signal, and a parabolic or directional antenna will help tune in to a base station at a great distance. It is recommended to use antennas with MIMO technology, because... this allows you to catch a signal simultaneously in the horizontal and vertical planes, which has a positive effect on the quality and stability of the signal, and therefore the speed of the Internet.

Note that the antenna is a passive element and does not have a 4G LTE amplifier. Yota signal amplification is achieved only by changing the antenna radiation pattern and more accurately focusing the signal. A quantitative measure of the efficiency of an antenna is the gain factor (GC). The more antenna gain, the narrower its radiation pattern and the more difficult it will be to point such an antenna exactly at the base station. Moreover, it is necessary to tune the antenna in two planes: horizontal and vertical.

For accurate signal evaluation and selection necessary equipment To strengthen the Yota signal, you should contact specialists. We offer the service "