Hospitality business for whom to study. The profession is "hotel business". Hospitality specialty
The main directions of this profession are the provision of services, provision of food, the organization of leisure and short-term accommodation for a specified fee. Every year there are more and more new hotels. People's demands for their place of temporary residence are increasing. Whether they will choose this or another hotel next depends on the professional skills of the people working there. If every employee in the hospitality industry conscientiously fulfills all their professional functions, the problem with competition will be solved by itself.
The history of the hospitality professions
The very first hotels appeared in ancient oriental civilization. Since the days of Ancient Rome, hotels have developed and their regular guests have been traveling merchants, artists, and pilgrims. After a while, the first postal stations began to appear in Russia, where couriers could exchange mail, and the passing human people could simply rest.
As soon as the industry began to gain momentum, trade channels expanded, the population of cities increased, hotels began to open gradually. The main face of the hotel at that time was the gatekeepers, the vestibules.
The current formulation of the profession of a doorman originated later, from the time when the Swiss Guard guarded the Vatican Palace of the Pope. The same past gatekeepers are now called "porter". The word "porte" is translated from French as "door", so it is easy to guess why this word appeared in our use.
Today the hotel service has the status of the most profitable sphere of the economy for the state of entrepreneurship.
The current existing hotels have all the most necessary services - reception and services for guests, receptionists, drivers, carriers, doormen, maids, animators, banquet and restaurant workers, information services.
Description of professions of hotel service
Receptionist other than hotel administrator, her face. He meets each guest, accommodates, monitors the delivery of luggage to the room, explains to clients the rules for staying at the hotel, gives out the keys and picks them up when the guests leave it for a while.
Doorman, almost the same as the administrator. Only in small hotels does this person combine two positions, and in larger hotels they are completely different people. Here the doorman has already clearly defined functions of work, his own territory of activity. He also meets guests, sees them off, receives phone calls, and is responsible for the client's luggage.
Housemaid- the profession is predominantly female. The whole image of the hotel depends on the order and quality of her job duties. The maids maintain order and cleanliness in the hotel premises, as well as contact on various issues with their assigned clients.
Animator is engaged in the entertainment of guests, their accompaniment. Usually the profession of an animator is widespread in foreign countries, in all-inclusive hotels, for a pleasant pastime of the client on vacation and at the hotel.
The animator comes up with contests, quizzes, scenarios for holidays and parties. Creative profession, combination of work and travel, the emergence of new acquaintances from countries of the foreign world.
Demand for professions of hotel service
Hotel service professions have been among the most demanded professions in the labor market for many years. Their demand is growing every year, the construction of new hotel complexes is actively underway, and there is a constant lack of managers.
Pros and cons of hospitality professions
Any job has its pros and cons. The job of a hotel administrator is very troublesome. You spend the whole day in the hustle and bustle, and at the same time you must always remain vigorous and benevolent to any client. But this does not overshadow the profession, it has its advantages - it is in high demand in almost all spheres of activity, there is an opportunity to work in foreign countries.
Due to the lack of qualifications, the profession of a doorman in Russia is valued very low in terms of wages. The profession of a maid does not require professional education, often employers provide employees with food and accommodation, it is possible to find a job without work experience. But often the maids have low wages, as well as constant stress at work, clients are also different, physically hard work.
Hospitality Professions - Salary
Due to the high demand for the hospitality profession, employers set high salaries for their staff, especially in foreign countries. For example, the salary of an administrator in large cities is about $ 1000, in small cities - $ 300-400.
The average salary of a doorman in Russia in small hotels is $ 250, in large five-star hotels - $ 400.
An animator's salary is usually low. But the owners of foreign hotels highly appreciate their work. And so their salary is $ 400 a month, not including room and board.
Housekeeping salaries range from $ 100 per month, but many employers provide certain bonuses for employees who perform their duties efficiently and quickly.
Nowadays, more and more young people are interested in the specialty of the hotel business, because with such a profession there is every chance to really quickly climb the career ladder and have a large income. However, before deciding on the hotel business, you must clearly understand what kind of profession it is, what responsibilities it carries in itself, its nuances and features.
Specialty hotel service
Graduating from a university with a degree in hotel service (specialty code 43.02 11), and after working on it, the graduate must:
- monitor the creation of comfortable conditions in hotels,
- solve organizational and strategic tasks,
- organize really comfortable conditions for clients and consumers,
- maintain cleanliness and order,
- work with customer reviews and claims, and promptly eliminate them.
So, working in the specialty of hotel service is really an extraordinary and serious business.
Specialty hotel service - colleges
The opportunity to get a secondary vocational education in this specialty is provided by:
- Sestroretsk Lyceum named after S. I. Mosin;
- Nizhny Novgorod College of Small Business;
- Sergiev Posad College;
- Tuapse Social and Pedagogical College;
- Regional College of Entrepreneurship, Perm;
- Rybinsk Industrial and Economic College;
- Ural College of Business, Management and Beauty Technology, Yekaterinburg;
- Rostov College of Fashion Industry, Economics and Service;
- Perm College of Professional Technologies and Design.
Moscow colleges with a specialization in hotel service
- College "Podmoskovye", Klin (Moscow region, Klinsky district);
- College of Hospitality and Management Industry No. 23, Moscow;
- College of Urban Planning, Transport and Technology No. 41, Moscow;
- Polytechnic College № 50, Moscow;
- Educational complex "South-West", Moscow;
- Moscow College of Management, Hotel Business and Information Technologies "Tsaritsyno".
Specialty hotel business in St. Petersburg
- St. Petersburg Technical College of Management and Commerce;
- Leningrad Social and Pedagogical College;
- Petrovsky College, St. Petersburg.
Hospitality specialty
This specialty implies such duties as:
- control of accommodation services, managers,
- organization of staff work,
- control of service and booking services, the work of the company's logistics center.
Of course, all of these responsibilities can vary and depend on the specific position. In any case, you need to understand that the hotel industry is a specialty that requires dedication and great self-control.
Hospitality specialty
This specialty implies:
- solving issues of accommodation of clients and their comfort,
- solving money issues,
- management of employees and control of the work of all services related to booking, accommodation, as well as service.
In addition, an expert in the field of the hotel business must be attentive and contact, it is easy to solve any issues and have nerves of steel.
Universities specializing in hotel business (hotel service)
Those who have already made their choice, most likely, are worried about the question: - "Which university is better to enter?" If you are attracted by the specialty of hotel business, Moscow universities hold an annual recruitment for it. So, you have every chance to enter such institutes as MGIIT or the Academy of Law and Management. But those wishing to receive a specialty in hotel service after the 9th grade will open the doors of the small business college number 48 or the college of hotel management. Choosing Moscow universities with a specialty in hotel business, you can pay attention to the Moscow State University named after E.R. Dashkova, which produces real experts.
Universities of Moscow with a specialty in hotel business
Higher education in this specialty is provided by:
- Russian State University for the Humanities;
- Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
- Russian New University;
- Russian State Social University;
- Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
- Gzhel State University;
- Russian State University of Physical Culture, Sports, Youth and Tourism;
- Moscow State Transport University of Emperor Nicholas II;
- Moscow Humanitarian and Technical Academy;
- Moscow University for the Humanities;
- Peoples' Friendship University of Russia;
- Moscow Humanitarian Institute named after E.R. Dashkova;
- Academy of Labor and Social Relations;
- Domodedovo branch of the Russian New University;
- Moscow University of Public Administration.
What to work with after graduating from university?
Those who are going to get a specialty in hotel service, who are interested in working after completing their studies, are primarily interested. Where to work in the specialty of hotel service? Having received this education, you can work as a hotel administrator or a porter. But those who have completed their studies in the specialty of hotel business can get a job as a manager of a hotel, hotel or restaurant. You can work as a deputy or as a general manager. And those who are a specialist in the hotel business can hold various managerial and administrative positions in hotels or restaurants.
In Russian universities not so long ago, the specialty "Hotel business" appeared. What is the profession of "Hospitality Specialist", and in what industry can a graduate work?
Let's take a closer look at this specialization in order to understand all its positive and negative sides.
Who is a hotel service manager
This is a specialist in charge of organizing guest services in hotels and tourist complexes. He accepts, places, signs out guests, is responsible for the smooth operation of the facility.
Top 10 professions in the hotel and restaurant business
The hospitality and tourism industry in Russia is developing rapidly. It comprises three main sectors: catering, hotel management and tourism. The first two are often combined with the same term "Hotel and restaurant (business)" or "Hotel and restaurant business".
It is possible to give the following definition of the concept of "hotel and tourism business" - this is a sphere of the economy, which is associated with the provision of services in the field of hotel industry and tourism.
Let's see which professions in this area are the most respectable, paid and interesting:
- hotel manager;
- PR manager;
- hostess;
- hotel manager;
- event organizer;
- food manager;
- reception and accommodation service manager;
- brand manager;
- room fund supervisor;
- Chef.
An applicant often faces a question - which is better "Tourism" or "Hotel business"? Everyone decides for himself. But the second direction is very promising.
Consumers want to see not only a traditional hotel or hotel, but today they are attracted by something new, non-standard. For example, floating hotels, boats, boat camps, etc.
You always have a chance to start your own business, for which you do not need to recruit a large staff (for example, hostels, etc.).
Where and for how many years to study in the specialty "Hotel service"
In Russia, higher education in this specialty (applied bachelor's degree) can be obtained in almost 100 universities in the country (97, to be precise). Be sure to read the university reviews from students and alumni before applying.
We list top 5 universities of the Russian Federation, where training is carried out:
- Kazan (Volga Region) Federal University (KFU);
- Southern Federal University (SFedU);
- Ural Federal University B. N. Yeltsin (Ural Federal University named after B. N. Yeltsin);
- Peoples' Friendship University of Russia (RUDN);
- Far Eastern Federal University (DFU).
The term of study is 4 years (full-time). Study is complemented by practice in hotels, hotels with which the university has an agreement.
Today in Russia training in this specialty is offered not only by universities, but also by colleges, where you can enter after the 9th or 11th grade, as well as private companies and organizations that retrain specialists.
For example, at the Synergy University (Moscow) there is a college (direction "Hotel service", faculty of hotel and restaurant business) with a training period of 1 year 10 months or 2 years 10 months. After graduation, there is an opportunity to enroll in the 2nd or 3rd course in the specialty "Management in the hotel and restaurant business" (first higher education).
At the same university, you can get a second higher education in a similar specialty with a training period of 4-4.5 years. Master's and postgraduate studies will be further stages of education.
What subjects can be in the curriculum of the direction "Hospitality":
- organization of a reception and accommodation service;
- sales technology in the hotel business;
- advertising in the hotel business;
- technology and organization of catering services;
- standardization and quality control of hotel services;
- international hotel chains;
- corporate culture in the hotel business, etc.
In addition, there are courses with different duration of study offered by various private companies.
What subjects need to be taken
To enter the specialty "Hotel service", "Hotel business" you need to pass the Unified State Examination in three subjects.
To date, the list is as follows:
- Russian language (basic level);
- mathematics (basic level);
- social studies (profile level).
Other exams are passed at St. Petersburg State University: Russian language, social studies, foreign language. At the Ryazan State University named after S.A. Yesenin - social studies, history, Russian language. The Unified State Exam in these subjects will also be asked at the Novosibirsk State University of Economics and Management "NINH" (NSUEU).
The exact list of subjects must be found out in advance on the website of the university of interest.
Who can a graduate with a diploma in "Hospitality" work for?
After receiving a diploma in the specialty "Hospitality", you can apply for a place in the middle management, that is, I mean hotel management.
You have already stepped over the lower-level positions (cleaners, maids). The top echelon will be the top management echelon.
What vacancies can be offered to a graduate:
- manager;
- administrator;
- manager;
- Human Resources Specialist.
How to become a hotel manager
First of all, you must have an education in the direction of "Hospitality". The second is also necessary - "Personnel management".
It is also desirable to have an economic or legal education. This complexity will give you an advantage, in particular:
- in the management of marketing activities, which includes production and sales marketing, marketing communications;
- in intra-company management (management), including strategic, current, operational, process management, project management, development;
- in internal planning and forecasting, which includes strategic, current, operational planning, management control.
To become a manager, it is good to have not only diplomas from leading universities, but also certificates of internships in prestigious hotels, hotels, especially foreign ones.
What is the salary of a hotel manager in Moscow
A hotel manager in Moscow receives an average of about 70,000 rubles(according to the website Moscva.trud.com). This profession is one of the highly paid ones. In the regions, such work is paid, of course, lower.
Hospitality careers
If you are hardworking, have organizational skills, are sociable, have resistance to stressful situations, can work in multitasking conditions (you have to solve the most diverse tasks every day), know foreign languages, then you can count on career growth.
Experience and practice can allow in the future to take such a prestigious position as a "hotel business expert" who is engaged in forecasting in the hotel industry.
Hotel service specialist - the pros and cons of the profession
In general, this field of activity is very attractive.
Among the pluses is the demand for the profession. A graduate can find a job not only in Russia, but also abroad. In addition, the experience of communicating with people will always come in handy in life.
The disadvantages include a large amount of work, frequent stressful situations and problems. that need to be solved as professionally as possible. This means: an even tone of speech, benevolence, a desire to find a compromise. A hotel service specialist can work night shifts, on public holidays.
The most common admission exams are:
- Russian language
- Mathematics (basic level)
- Social studies - a core subject, at the choice of the university
- History - at the choice of the university
- Informatics and information and communication technologies (ICT) - at the choice of the university
- Foreign language - at the choice of the university
The popularization and massive spread of tourism in the world, cooperation with foreign partners and other factors require qualified specialists who would be well versed in the hotel business and the management of the tourism business in general. That is why this specialty attracts many applicants, who (subject to good training) are guaranteed to be successfully employed.
Most common admission exams
To enter the specialty "Hospitality", applicants are invited to pass exams or count the USE results in three subjects. Social studies acts as a profile exam, since training involves the study of a large number of social disciplines.
Other required exams are Russian language and history. Some universities are replacing history with computer science and ICT. At the discretion of the institution, a foreign language exam may be offered.
Brief description of the specialty
A specialist in this area can be engaged in organizational and managerial or production and technical professional activities. Students study a number of disciplines that allow them to form professional competencies. However, an important role in the training of specialists is given to the formation of the culture of the future employee of the hotel. Therefore, among the disciplines one can find conflictology and the psychology of business communication. In the learning process, students participate in various trainings, undergo several internships, including those abroad (depending on the specific university), and study two foreign languages.
Large universities
The most famous educational institutions that train specialists in the specialty 43.03.03 "Hospitality"
- Russian State University of Physical Culture, Sports, Youth and Tourism;
- Resurrection Institute of Tourism (branch) of the Russian International Academy of Tourism;
- Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
- Academy of Labor and Social Relations;
- Russian State University of Tourism and Service.
Terms and forms of training
Training assumes the following forms: full-time, part-time and part-time. The duration of full-time studies is 4 years, in other forms - from 4 years 4 months to 5 years. After receiving a bachelor's degree, you can continue studying in this specialty in a master's program.
Subjects studied by students
In the learning process, students master six cycles of disciplines and, separately, physical education.
These are the following cycles:
- humanitarian,
- social,
- economic,
- mathematical,
- natural science,
- professional.
Each of the above cycles includes a base and a profile part. The disciplines of the basic part of the cycles include philosophy, logic, history, psychology, life safety, economics, marketing, foreign language, computer science and others.
Thanks to the specialized part, the student receives good professional training and the opportunity for successful further education. Such disciplines are determined by the university, depending on the specific profile of education.
Profile disciplines can be as follows:
- logistics, technologies of the hotel industry,
- hotel animation,
- public relations in the industry,
- fundamentals of entrepreneurship,
- hotel personnel management,
- business planning and others.
A number of disciplines are offered to students for study to choose from, depending on what is of direct interest to them in the hotel business. This can be the basics of service science, sales management, marketing in the hotel and tourism industry, and others.
Knowledge and skills acquired
The bachelor in the field of hospitality acquires the following knowledge and skills during training:
Who to work
Bachelor graduates get jobs in various organizations and companies of the hotel and tourism industry and hold the positions of director, department manager, specialist in sales, planning, development, marketing and advertising departments. Also, a specialty implies a successful entrepreneurial activity.
The next area of employment is hotels, hotels, sanatoriums, recreation centers, health and resort complexes.
Here graduates can take the following positions:
- supervisor,
- administrator,
- manager,
- head of reservation, accommodation, service,
- HR manager, etc.
You can find a job both in resort or large cities of our country, and abroad. The choice of country may depend on the second foreign language learned. Salaries start at 30,000 rubles for service managers and from 40,000 rubles for hotel managers. For large hotels and popular tourist destinations, these numbers almost double.
There is the prospect of building a career vertically (from the manager of personnel to the manager) and horizontally (with the transition to larger and demanded hotels).
